This is a wholesale site, you will need to login and get approved before you can make purchase. Thanks!

Return / Exchange / Re-shipment / Process of RMA

Return / Exchange / Process of RMAs (for retail customers only)


Q:How do I make a return for exchange or refund?
A:Return for exchange or refund is not applicable to resellers / distributors / drop shipping customers, if you do not buy the product from us directly, please contact your seller for all after-sale services.

For direct retail customers, we offer a 30-day return period. You can request for refund if the item is unused and all the packagings are intact. For refund, there is a 25% (for discounted products or discontinued product, this rate will be from 30~50%) re-stocking and adminstration charges.

Under no circumstance that the shipping fee will be refunded. For exchange, the customer is liable for all of the shipping cost incurred and 10% adminstrative fee will be levied.


Q:I found one item missing from my order. What should I do?
A:Please help to take some pictures showing what you had received with the packaging details, e.g. the stamp, the bag and any other credentials to help us to determine what we can do to help and send to our customer service with order number quoted at contact us page.

Note you can only send text in the contact-us page, you may send to the email address we sent the order confirmation to you or via other emails that you've communicated to us if you have pictures to send to us or you want to communicate to us in a quicker way.


Q:What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
A:This is not applicable resellers / distributors / drop shipping customers, if you do not buy the product from us directly, please contact your seller for all after-sale services. For RMAs, we will need to receive the item we shipped out and our normal RMA / Warranty policies will apply.

For direct retail customers, please help to send the details with order number quoted and send to our customer service team for help. If the provided materials show that it is our fault, we will help to ask the supplier to provide warranty and ship to customer for free. Note that we reserve the rights to have the customer to ship the items back to us for verification.


Q:How long does it take to process my Return / Exchange / Refund?
A:This is not applicable resellers / distributors / drop shipping customers, if you do not buy the product from us directly, please contact your seller for all after-sale services.

For direct retail customers, after we receive your return, it takes 3-5 business days for your return to be processed.
For status, please contact our customer service team.


Q:What I need to note for Exchange?
A:This is not applicable resellers / distributors / drop shipping customers, if you do not buy the product from us directly, please contact your seller for all after-sale services.

For direct retail customers, for exchange, we reserve the rights:
1. to open the packaging and have it tested before shipping
2. to ship the defective part instead of the all the packaging materials and accessories
The customer is liable for shipping back the items back to us and shipping the new items to the customer.


Q:What else we need to note?
A:We reserve all the rights to accept a request for refund, exchange, RMA under some conditions e.g. the warranty expired, discounted products, the manufacturer's contact is available to a customer.

Re-shipment (for retail customers only)


Q:What you will do if the item was not received and returned?
A:This is not applicable resellers / distributors / drop shipping customers, if you do not buy the product from us directly, please contact your seller for all after-sale services.

If a shipper's report really shows that a retail customer does not receive an shipment, we can re-ship to you for free, what you need to do is wait for the report. Note that before the shipping report is received, we are not able to do any re-shipments.

If a package is returned and we shipped as per customer's request, e.g. non-claimed, refused the shipmet... what the cusomter needs is to pay the shipping cost again.

note for Re-shipments, we reserved the rights:
1. to open the packaging and have it tested before shipping
2. to ship the defective part instead of the whole set.



Warranty Policy (for retail customers only)


Q:What's your warranty policy?
A:This is not applicable resellers / distributors / drop shipping customers, if you do not buy the product from us directly, please contact your seller for all after-sale services.

For direct retail customers, we offer a 90 days warranty period from the date you received the merchandise. If a manufacturer offers a longer warranty period, we can help you to contact them for warranty service. Please note the customer may need to send the item to us at their own cost and we will send to customer at cusomer's expense too.




Last update: 16 Nov 2011.
We reserved the right to change the terms and conditions stated above without prior notice