This is a wholesale site, you will need to login and get approved before you can make purchase. Thanks!

Shipping & Returns

Shipping Information


Do you deliver goods to my country?
A:We deliver orders to all destinations in the world, including the USA, Canada, Australia, Austria, Belgium, Denmark, Finland, France (Metropolitan), Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland(Swiss), Argentina, Brazil, India, Hungary, Israel, South Korea, Malaysia, Malta, Qatar, Russia, Singapore, Hong Kong SAR China, Indonesia, Cyprus, Moldova, Slovakia, Croatia, Taiwan (Republic of China), Turkey, United Arab Emirates (UAE), United Kingdom etc.

Q:How many shipping methods you provide?
What are the different shipping options? And how much?
A:We provide:
- Standard Air mail / Air Parcel
- Speedpost (EMS) (or the same grade, please check with us for this option)

For more information on our shipping rate, please check at checkout page, you can check the shipping cost at shopping-cart page via the shipping estimator.

Q:Why I was asked for a phone number in the registration process?
A:We will respect your privacy and will not share, sell any of your personal information to any third party. We may need your contact number because we may need to call to you for your order sometimes if email does not work. Note that if you choose EXPRESS shipping, a valid contact number is a must otherwise, we are not able to ship as no shippers will accept an express shipment without a valid contact number.

Q:I didn't receive my package, what do I do now?
When will I receive my package if I place an order today?
A:Please note that normal transit time for US orders with standard shipping is 10 to 14 days. For other countries (or territories), it usually takes 2 to 4 weeks (could be shorter or longer depending on location and custom regulations). Please login to have your tracking information to track. Please contact our Customer Service Team if your order does not arrive in 6 weeks from the order date.

Note that for standard shipping, online tracking is not guaranteed. If you would like to get the order in a quicker way, you may use our express service, it is a little bit higher in cost, but more secure and faster and online tracking step by step is guaranteed (only applicable to major countries). It normally arrives in 1 week for major countries (provided the custom-clearing is smooth).

Please note express shipping to Brazil, South Africa and Italy is more or less as shipping via air mail, just that you can track online step by step. We don't limit customers from these 3 countries to select this shipping option, but customers should understand the situation before selecting this situation.

Q:Is the shipping fee charged based on order or item?
A:Shipping fee is charged based on the shipping options, the total size and weight of your item(s) and your delivery destination. If an item is lightweight and in bulky size, we will put a higher weight than its actual weight.


I don't want my order any more, can you recall the shipment and cancell the order(for retail customers only)?
A:Once the order is shipped or in the processing stage, it is not possible to recall and not possible to cancel. However, (for direct retail customers only) you can still contact us if you would like to send the package back for refund or to exchange for other items available in our shop. For refund and exchange, it is subject to the terms and conditions, please contact us for help.

Q:How's your business time?
A:We count our business day as Monday to Friday. Saturdays and Sundays are not counted as business/working days. We are off for all the public holidays.

Q:Can I use my own courier account?
A:(This is not appliable to direct retail orders.) Yes, you may have your own courier to come to our office to pick up, but you may need to contact us before checkout, we reserve all the rights to charge you a handling fee for extra works. We cannot guarantee we can use customer's favored shipping methods, so please communicate with us before placing orders. For direct retail orders, only the shipping methods in the checkout proecess is available, no other methods will be available.

Q:When will I know if my order has shipped?
A:A shipment confirmation email is sent to you once your order is shipped from our warehouse. Please note some e-mail services incorrectly flagged automated messages from our server as spam - if you don't receive anything, please check your spam folder first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our Customer Service team to check whether we received your order.

Note: An order has not been yet flagged shipped does not mean a customer can ask for cancelling an order as it might have entered the process for shipping which we may be not able to stop.

Tracking Information

Q:How can I track my order?
A:We will send the tracking details to you once we shipped your order or you can login to see the messages / comments we've put on your order's Comment" box.

Tracking information is as follows:

CountriesShipper's linksTypes of mail
(USPS First-Class Mail International)

All Types
Canada Types
Mexicowww.correosdemexico.gob.mxAll Types
Spainwww.correos.esAll Types
Swedenwww.posten.seAll Types
New Types
Finlandwww.posti.fiAll Types
Irelandwww.anpost.ieAll Types
Korea (South) Types
Taiwan (ROC) Types
Singaporewww.singpost.comAll types

If you are not able to check online, you may still call to your local post office by telling them the tracking number given by us, sometimes they will be able to locate the package even it is not showing online.

If anytime you have any queries, please contact our customer service team for help.

Return / Exchange / RMAs

Q:How if I would like to return / exchange / RMA?
A: Please check at this page.

Last update: 16 Nov. 2011.
We reserved the right to change the terms and conditions stated above without prior notice

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